Privacy Policy
How the EaseMySpa website handles enquiries and information used to protect the service.
About this policy
EaseMySpa is a product of AxiosMind. This policy describes information handled through our public website and demo or pricing enquiry forms. It does not replace the privacy arrangements that apply to a spa’s use of the EaseMySpa application or its own customer records.
Information we collect
When you submit an enquiry, we collect your name, spa or business name, work email, mobile number, city, number of branches and any optional notes you provide. We also record the enquiry type, submission time and your acknowledgement that we may contact you about the request.
To protect the form, we use request identifiers, hashed network/contact identifiers, counters and security verification signals. Hosting and security providers may process technical information such as IP addresses, device or browser information and request logs. Please do not include customer health details, passwords, payment-card information or other sensitive information in your enquiry.
How we use information
We use enquiry information to respond to your questions, arrange a demo, discuss pricing and follow up on your interest in EaseMySpa. We use technical records to detect excessive requests, prevent duplicate submissions, maintain security and investigate problems. Submitting an enquiry does not create a spa account or purchase a subscription.
Service providers and access
We use service providers to operate our website, process enquiries and help protect against spam and misuse. These services may use browser storage, cookies or technical information for security purposes.
Enquiry management is restricted to authorized platform administrators. Service providers process information as needed to deliver their services. This notice does not promise that every provider processes all information exclusively in India.
Retention
We do not currently apply a fixed automatic deletion period to enquiries. Enquiries may remain stored for ongoing business follow-up and record keeping. Rate-limit and duplicate-submission records also have no automatic deletion schedule at present.
A rate-limit window expiring allows new requests; it does not delete the associated record. Retention remains subject to applicable legal requirements and the handling of valid privacy requests. The absence of an automatic deletion schedule is not permission to use information for unrelated purposes.
Your choices and requests
You can choose not to submit an enquiry and can ask us to stop following up. You may also contact us to request access, correction or deletion, or raise a privacy concern. We may need to verify a request and consider applicable obligations before acting. This policy does not promise immediate or unconditional deletion.
Security and policy changes
We use access restrictions, request validation and abuse checks to protect enquiry information. No online service can guarantee absolute security. Changes to this policy will be published on this page; review the updated policy when you use our forms.
Contact
For questions or privacy requests, email contact@easemyspa.com.